Step into a leadership role at one of Georgia’s most scenic destinations. As a Housekeeping Supervisor, you’ll help create exceptional guest experiences by ensuring our lodge rooms, public spaces, and beloved mountain cabins are spotless, welcoming, and maintained to the highest standards. This is a hands-on, people-focused position perfect for someone who takes pride in quality, teamwork, and the beauty of the outdoors.

Essential Duties and Responsibilities:

As a key member of our housekeeping leadership team, you will:

Lead Daily Operations

• Participate in or conduct daily departmental lineups.

• Represent Housekeeping in Manager Lineup when scheduled as the on-duty leader.

• Support the team by cleaning rooms when not in a leadership rotation (minimum 10 rooms/day).

Ensure Exceptional Quality

• Uphold and enforce cleanliness standards across cabins, lodge rooms, and public spaces.

• Inspect VIP rooms and a minimum of five rooms daily.

• Recheck all departures in your section after the 1:00 p.m. report.

• Inspect linen rooms, housekeeping vehicles, and public areas to ensure they meet standards.

• Review and approve checkout rooms before releasing them in the system.

• Submit and follow up on maintenance work orders.

Support Guest & Team Success

• Ensure all rooms needing service are properly assigned.

• Communicate late checkouts or outstanding tasks to the PM Public Space Attendant.

• Assist with deep cleans, VIP arrivals, and cleaning tasks as needed.

• Provide guidance and oversight to Housekeeping Aides.

Model Professionalism

• Follow all lodge policies, grooming standards, and safety procedures.

• Maintain positive, cooperative relationships with all lodge associates.

• Demonstrate Coral Hospitality’s 3 Steps of Service and 15 Basics of Service.

• Adapt to a flexible schedule—our lodge operates 24/7.

Supervisory Responsibilities:

You will directly supervise team members in Housekeeping and Laundry, including:

• Interviewing, hiring, and training staff

• Assigning and directing daily work

• Evaluating performance and providing feedback

• Addressing concerns and supporting problem resolution

Qualifications:

• High school diploma or GED preferred

• Previous housekeeping or hospitality experience is a plus

• Ability to read and interpret safety and procedural documents

• Basic math skills

• Strong problem-solving abilities

• Clear, confident communication with guests and team members

Physical Requirements:

This role is active and hands-on. You should be comfortable with:

• Standing, walking, bending, climbing, and reaching throughout the day

• Lifting or moving up to 25 lbs

• Working indoors and outdoors in varying weather conditions

Work Environment:

You’ll work in a dynamic lodge setting that includes:

• Exposure to cleaning chemicals and equipment

• Moderate noise levels

• Occasional outdoor tasks in changing weather

If you want to lead a hardworking team, take pride in creating memorable guest experiences, and enjoy working in the natural beauty of Unicoi State Park, this role offers a rewarding opportunity to grow and shine.