Summary: Under the direct supervision of the Executive Housekeeper/Housekeeping Supervisor, this position ensures clean, orderly, and attractive conditions of Unicoi Falls State Park & Lodge.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Ensure all necessary materials are on cart before leaving the main linen room
• Tours lobby and conference center looking for areas which require immediate cleaning
• Reports damage immediately to Housekeeping Manager/Supervisor and follows Engineering reporting procedures
• Keeps all resort entrances free of debris and garbage
• Cleans windows and glass doors
• Cleans floors including vacuuming & shampooing carpets, sweeping, dusts, mopping or wet mopping floors
• Empties trash receptacles
• Dusts and polishes lobby and conference center furniture, fixtures and other surfaces (low/high dusting)
• Cleans restrooms thoroughly, including washing sinks, toilets, urinal, exposed pipes and doors
• Cleans men/women locker rooms – toilets, sinks and mop floors
• Restock all supplies
• Performs Room Attendant duties when needed
• Follows all Lost & Found procedures with guest items left behind
• Checks under furniture and furniture cushions for debris and remove

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service –Adheres to the Coral Hospitality Basics of Service standards; responds promptly to customer needs
• Interpersonal Skills – Listens to others without interrupting; focuses on solving conflict, not blaming
• Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings
• Written Communication – Able to read and interpret written information
• Teamwork – Contributes to building a positive team spirit
• Cost Consciousness – Conserves organizational resources
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values
• Professionalism – Follows through on commitments; accepts responsibility for own actions
• Quality – Monitors own work to ensure quality
• Quantity - Works quickly; completes work in a timely manner
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability – Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Initiative – Volunteers readily; asks for and offers help when needed