**Summary:**
Under the direct supervision of the Outlet Manager, the Food and Beverage Host/Hostess is responsible for making reservations, greeting guests, and handling all transactions.

**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include knowledge, skills, and abilities, with accommodations made for individuals with disabilities.

**Responsibilities:**
- Checking the restaurant for proper set-up upon arrival
- Seating guests following station rotation
- Removing extra silverware from tables when necessary
- Assisting in bussing tables and re-seating guests as directed
- Handling cashier duties in a hospitable manner
- Operating the point of sale (POS) machine effectively
- Taking restaurant reservations accurately
- Maintaining cleanliness and stocking supplies in the work area

**Competencies:**
- Customer service excellence aligned with service standards
- Strong interpersonal skills with active listening abilities
- Contribution to building a positive team spirit
- Ethical treatment of all individuals
- Professionalism and commitment to responsibilities
- Attention to quality and work quantity
- Observance of safety procedures
- Adaptability to changing situations and unexpected events
- Consistent attendance and punctuality
- Dependability in following instructions and management direction
- Willingness to take initiative and offer help when needed

**Education and/or Experience:**
High school diploma or equivalent education, with relevant experience or training, or a combination of both.

**Language Skills:**
Ability to read and comprehend simple words, recognize differences between words and numbers, and communicate in simple sentences.

**Mathematical Skills:**
Capability in basic arithmetic operations with whole numbers, fractions, and decimals.

**Reasoning Ability:**
Applying common sense to carry out instructions provided in various formats.

**Physical Demands:**
The employee will be required to walk, stand, use hands, reach, climb, balance, stoop, kneel, and lift or move up to 20 pounds regularly.

**Work Environment:**
Moderate noise levels are typical in the work environment